FAQs

Outriva is a USA-based online store that offers outdoor and camping gear, including camping essentials, hiking and backpacking equipment, outdoor cooking tools, tactical gear, portable travel gear, and emergency safety products.

Where do you ship?

We currently ship to customers within the United States. Shipping availability may vary depending on the product and destination.

How long does shipping take?

Order processing typically takes 1–3 business days. Estimated delivery time is 7–15 business days after processing. Delivery times may vary due to carrier delays, weather conditions, or high demand.

Where are your products shipped from?

Our products are shipped from trusted third-party suppliers and fulfillment partners, some of which may be located outside the United States. This allows us to offer a wide selection of products at competitive prices.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking updates may take 24–72 hours to appear after shipment.

Can I cancel or change my order?

If you wish to cancel or modify your order, please contact us as soon as possible at support@outriva.co. Orders that have already been processed or shipped cannot be changed or canceled.

What is your return and refund policy?

We accept returns in accordance with our Returns & Refunds Policy. Items must be unused, in original condition, and returned within the eligible return period. Refunds are issued after inspection and approval.

For full details, please review our Return & Refund Policy page.

What payment methods do you accept?

We accept secure online payments through Shopify, including major credit and debit cards and other payment options displayed at checkout. All transactions are encrypted and processed securely.

What should I do if I receive a damaged, defective, or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us at support@outriva.co within 48 hours of delivery. Include your order number and clear photos of the issue so we can assist you promptly.

Will I receive an order confirmation?

Yes. After placing an order, you will receive an order confirmation email. If you do not see it, please check your spam or promotions folder.

Are your products covered by a warranty?

Some products may include a manufacturer’s warranty. Warranty details, if applicable, are listed on the product page. Outriva does not offer extended warranties unless stated otherwise.

How can I contact customer support?

For any questions or concerns, please contact us at: 📧 support@outriva.co. Our support team typically responds within 24–48 business hours, excluding weekends and holidays.

Why choose Outriva?

• USA-focused online outdoor store

• Secure checkout powered by Shopify

• Carefully selected outdoor and camping gear

• Transparent policies and customer support

• Convenient online shopping experience

Final Note

By placing an order with Outriva, you agree to our Terms of Service, Privacy Policy, Shipping Policy, and Returns & Refund Policy. We recommend reviewing these pages for complete details before making a purchase.